I am a busy guy, full time job, wife who recently decided to learn how to code, kids – hockey practices at 7 am on Saturdays and bed time stories and many other things normally occupy my day. On top of this, I have to stay up to speed on what is going on with technology, work on my side projects (partypm.com is cool, sorry for the shameless plug) and occasionally I do freelance.  However lately I am not that enthusiastic about freelance projects and this comic from the Oatmeal perfectly describes the reason why.

While I have been blessed with complete lack of any talent for working UI, which minimizes the damage described in the comic, the designers I work with are suffering tragically.  There were so many instances where the original site was simply horrible, the design we came up with was great and the client loved it, but additions and changes initiated by the client completely ruined the project to the point where you don’t even want to visit that site later on, forget using this in your portfolio. 

I know, I am not saying anything new, most of the developers dealt with this, its a part of our job, but my question should it be the part of our daily life.  What happened to Expert Power mystique which surrounded us for quite some time?  Do you question your doctor?  How about giving suggestions to your dentist or lawyer?  You might, no one is saying that you are not allowed to, but mostly you would trust their judgment to do what is right.

The problem begins where you realise that the client is paying for your services, so he has complete right to control how the final product will look and act.  You can’t completely ignore his wishes, and at times it is next to impossible to convince the client that your idea and your design is right, but I think we should try.  Surely it will be more time consuming, frastrating and so on, but at the end everyone would benefit.  Let me tell you about my boss Dave.  Dave is a great guy, he is very smart and reasonable boss, but at the begining of our dealings, I had to spend number of hours trying to convince him that what he wanted was either impossible (when it was really impossible.  ie – can we just create a button that will do all the work) or unreasonable (create a feature for one particular client while the application is distributed to many clients).  I did not really fight his ideas and suggestions, but rather modify them to make sure the features are reasonable and fucntioning.  After a while, we both learned that we could trust each other to do the best we can with what we have – suggestions from our existing clients and demands from potential clients. 

I am happy with this setup.  He calls me as says company X wants feature Y implemented.  I take feature Y and make sure that we can do something that could be useful for everyone, not just X.  Then I give him back my estimates and my plan regarding the feature Y.  If he is satisfied, the work goes into a queue and everyone is happy eventually.

This became possible because I work with Dave on a daily basis for about five years now.  Achieving compromizes with your freelance employers might not be possible due to the time constrains, but here are the principals I am sticking to when thinking about freelance:

• I don’t work for family / friends  /friends of family and so on.  In my experience, this really ruins relationships with people – you ask them for money for your work, they generally think that you should do it for free and the way that want it and so on.
• Before I begin coding, the client has to approve the design and feature list.  I will not start work until this is done.  I do take deposits, generally 50% of final price.
• Once approved by the client (signed on a piece of paper) all request like “can we just quickly add this” costs an arm and a leg.  It is extra work, I had not planned for it.  Clients know about this rule and if they are not happy with this rule, we won’t be working together.  Years ago I was installing pool tables to pay my way through college.  For those who don’t know, it takes between 4 to 6 hours to put that table together and once assembled the table is too heavy to be moved, not mentioning that once you moved it, the level is messed up and installer had to re-do half of his work.  Before I start, I would demand the client to tell me where exactly that thing is going in.  It was not possible to change it.  When clients asked to change something after the table is done, my fee was automatically multiplied by 3.  Pretty much same thing is applied to my freelance projects.
• I do offer support on complete projects including training and so on, but after a free chunk of that, the support is becoming expensive.
• I don’t work for free.  Which include a company that creates a “contest” for best design of their new site, offer to pay me in products they are selling, promises to promote me, promises to bring me new clients, offers to get me in as a partner in their business and so on.
• I don’t do clones of existing products.  People who visit freelance oriented resources know what I’m talking about.

I know this might sound condescending and maybe outright crazy, but I feel that this set of rules helps me and my designers stay sane and happy with projects we take on.  Clients that decide to work with us are happy too, those who choose not to, are happy because we informed them of the conditions upfront giving them a chance to make informed decision.  They will find a freelancer who will do what they want, I am sure of it.

I would love to hear about you and your approach to dealing with clients.

Many many years ago when I landed my first coding job, I was amazed at how different working in a software development shop was different from what I had pictured in my mind.  At that time, I did not even graduated yet, I was in need of money and it seemed like a great opportunity so I took the job.  While driving to my new place of employment for the first time, I was running some scenarios in my head, trying to remember some tested and true algorithms, thinking of whole bunch of technical things that might help me impress my then new boss; what came as a complete surprise to me was the fact that I had no idea what the work was about.

After couple of weeks, I began to realize that many things that were part of my job were not covered in school at all.  I can’t really blame school for that, after all they were trying to give me as much information as they could about technical aspects – languages, algorithms and all that jazz, I myself had failed to learn the truth about real time work of a coder, and I did have opportunities to do so.  Later on when I became a manager and was interviewing people for coding positions, I realized that I was not unique in this lack of knowledge.  Most of the recent graduates were in the same boat that I was in years ago.

That time had passed, I learned a great deal from working on different development teams, I could probably be called a veteran of the game called software development, and today I wanted to post about things that I think any recent graduate should educate himself on:

• Time Management.
• Ability to produce accurate estimates
• Ability to write technical documentation.
• Dealing with customers – when times are good and bad.
• Dealing with co-workers in conflict situations.
• Learning is an ongoing process when coding

Lets look at those a bit closer:

Time Management

Time management  in my opinion is the most important skill a developer can have.  I would also add self discipline to this since the two are related.  It is just too easy to get distracted by things that are not really work – after all internet is right there.  Another point is getting way too involved in your project, spending way too much time on tasks that are not really that important.  It is business first, and we are all on a dead line.  Other people’s deadline is depended on you most of the time as well.  One of the biggest time wasters in  my life is email.  I get tons of messages a day, most of those need to be answered.  Most of my clients / co-workers expected me to get to that right away, well guess what?  That does not happen.  I am answering my emails at 10 am and at 4 pm.  If its urgent, people can call me, if they don’t know my phone number, then most likely it is not urgent.  It took a while to convince by boss and my client that this is the best approach to my time.  This works for me, I can’t guarantee that it will work for everyone.

Estimates

What happens most of the time is my boss tells me to code something – a feature, application, you name it.  He wants to know how soon can this be done.   In turn I go to coders and ask them – how long would it take you to do this?  Most of the coders are not able to give me an accurate estimate – and I can understand it – things happen, but could you be at least close?  I can understand if you are off by couple of weeks – my estimate will allow for that, but when you are off by month, that makes me look stupid, and guess who will look stupid next?

Technical Documentation

One of the things developers hate is to write tech documents – manuals, reports you name it.  But despite all that, you still are going to do it.  Hopefully it will not develop into full time job for you, unless you want it to.  I am not a big fan of doing it, but trust me, on top of what developers do, I actually write proposals, analysis papers, reports of various types and so on.  It is a bit of a challenge for me, since English is not my first or even second language.  So many times I had seen a talented coders who can’t write – and believe me, it creates a negative impression which should not be your goal here.

Dealing with customers

Let’s hope that in your career you will never have to speak to a pissed off customer.  We can hope all we want, but it will happen sooner or later.  If I had a penny for every time customer yelled at me, I would have a truck load of pennies by now.  I am not even going to mention a situation where a client demanded that I had  to buy lunch for his entire team simply because my plane was delayed.  I had customers tell me stuff like : “So it can’t do X, then your software is shit”.  Which was especially frustrated, because no sane person wold do X.  In all fairness, this is a way users respond to what we code, and we can’t possibly please everyone.  What I find even more frustrating is when customers do have issues, but won’t tell you anything and then the time to renew the contract is approaching and all of a sudden they don’t want to continue.  Feedback is good for you, even when it comes in a form of a pissed off customer.  Feedback is good because it will not only tell you what customers really want, but what your software is doing right.  I am not saying that you have to fold every time customer has something uncomfortable up his butt, you have to learn how to hold your ground and compromise if compromise is possible.

Dealing with co-workers

Most likely you won’t be working by yourself.  You will be in a team which would consist of several coders.  Most of us have our own personalities, favorite approaches, opinions and so on.  There are going to be conflicts and you will have to deal with it.  Conflicts are not necessary bad – at times it is the best way of solving difficult problems with features or code.  Listen, argue if you believe that you are right, but don’t start getting personal – keep in mind if the conflict is geared towards solving a coding issue, this is what you want to do.  If the conflict is about issues that are on a personal level – stay out of it.

Learning

The industry is constantly changing, there are new things coming out every day, you should be on top of the things that affect your work.  Read blogs, join a social network geared towards developers (dZone comes to mind) get yourself a mentor if you can, trust me, it will pay off.  Here is an example from my previous job – one guy just did not care, he did what he supposed to do, no learning, no progress.  The rest of the team would get raises every year, this guy – well, he did not.  Despite the fact that he was there longer then almost everyone else, his pay was the lowest on a team.  I was managing the team and tried to convince him that learning is good, he did not respond.  At the end of the day, if you will not progress, your financial compensation will not progress either.

I must admit, that this is not a full list.  You could probably come up with lots more, however to me this is what’s important.  I would love to hear from you on what you consider vital.

One of the things that drove me absolutely nuts when our department was in the same building as the rest of the company was the fact that nobody could quite understand what we were doing. Quite often we would get a data entry person storm into our office and demand that we fix their Outlook or install Unix on their machine (it turned out that he needed Putty, not a true Unix install). Usually these conversation started with “You guys are not doing anything, right?”. So many times I was trying to explain to everyone that it just does not work like this. We are not just sitting here pressing keys at random most of the time. Best and by far most common argument to support their need for our involvement that I heard was something like this: “It is not going to take long, could you just do this for me right now”. One of our duties was writing a variety of Excel macros for people(I should probably post some tutorials on this subject). After all when dealing with massive amounts of data, it is faster to write a macro then do something by hand. We did not mind doing macros at all, what we did not like is when the person was sitting on the project for weeks and then decided to approach us at the last minute. Client expects the project to be completed at 5 PM, so the analyst strolls into our office at 4:45. Never mind that it takes him about 3 hours to explain to us what on earth does he want macro to do. Never mind that it takes me couple of hours to code the macro in some cases(trust me, there were some huge macros). It had to be done and that is it.

Number of times we attempted to find a solution to this annoyances. For instance we created a little internal web site that would, in theory, help users solve many issues like setting their “Away” message on Outlook and server connection through Putty and such. I did this web site in about 3 days when my computer was send away for repair and I was working on an antiquated piece of hardware we found berried in a storage. Was this web site ever used? No, it was not. Office people would still storm into our office saying that they did not read the instructions as they would not understand it anyway.

The worst part of these interruptions was that it would completely break my line of thought. So you are working away on a complex algorithm with close to no documentation on the objects that have to interact together available. You are concentrated on the task 100 percent, not even noticing that that cup of coffee is now cold, and then all of a sudden you have someone storms in and demanding that you fix their radio right away, or else.

The idea that you just had about this nice piece optimized piece you are about to write is gone now. I must admit that couple of times I flipped. It ended up with me yelling at a poor data entry person, calling them names, questioning their intelligence and so on. After I usually worked from home for a day, but at home there was a urgent need for a game of soccer or emergency epic hide-and-seek battle with my kids. I do enjoy those, but working from home was not a big option from the point of getting any work done.

Few years have passed and then our lease was up. I knew that was the moment when inaction would cost me dearly; I begged and pleaded with my boss to get us a separate office. Likely he agreed with me, and for the last two years we are in a different building, about 40 minute drive away from the main office. At first, main office was really concerned with who would be helping them out with daily tasks, but after about a month they learned to do it themselves. That little web site was finally used on the regular basis. We were not bothered with those requests and could finally spent close to a hundred percent of our time on coding and related things. Our productivity sky rocketed, we were producing better code more quickly and everyone was much happier.

The point is – developers can’t be disturbed. It is a process where ideas and thoughts need to be followed and processed carefully to produce what could be considered good code. You must create a barrier between your coders and outside distraction to produce quality software, and after all it is the purpose of any development team.

Hi everyone! After helping couple of friends out with their newer enterprise – clubpath.com guys offered me a partnership. I am very excited about this one. For a while I wanted to get some kind of information-based site going ( my billiardinfoworld thing does not count – not too many people care about billiard ). E-commerce is not really my ideal business. I like making e-commerce sites, but running those on the day to day basis – I am not really cut out for that. It is very difficult to sell to the regular consumers, especially in the current economic environment, this is why I think information based sites, especially the ones that encourage users to generate their own content are the things to do, if you don’t really want to work on it full time.

Guys did do a great job on setting up the site, we do get a good traffic, the content is being generated and we do have returning users. What I think is especially great – we actually got two guys who are doing the sales / customer interactions and developers are doing none of that. When pressured into it, I can do sales, but to be honest it is not my idea of a great job.

Beta 1 for clubpath is somewhat successful, however we came up with the list of things that we would want to change. This means clubpath beta 2 will be very different.

So if you are into the club scene (for now only in Toronto, but coming soon to a major city near you) check out clubpath.com.

There is something special about the lists. Lists are easy, visually appealing and short, which makes them absolutely favorite format to write blog posts in. When you are reading a popular blog of some sort, you would notice that most of the posts are actually lists. The headlines basically write themselves – X (usually a nice number like 10) things that blah. Users love those because they are basically a Reader’s Digest version of whatever the writer was trying to say, and lets face it, even if you would never admit to reading Reader’s Digest to anyone, fist thing you’d grab in a waiting room of your dentists office would be this regurgitated portion of news, events and literature to help you pass time. Hey, I am the same way, at times I would have Sports Illustrated to hide Readers Digest, just to maintain my manly image.

So the lists, summaries and so on dominate blogosphere, so what? What really gets me is that obligatory post that every blogger must write X things your “insert your profession” guy/girl/person wants you to know/do/act. Worst of all are developers/coders/admins and all other IT people write. I know your job is tough, you are dealing with issues that other people can’t or won’t understand, but for the love of all that’s holly, get off your high horse and face reality. You and I are rarely people who are center of the universe. We are liabilities, not assets. We can be compared by the crew that runs lunch rooms – we are there to serve people – be it clients that purchase your software, annoying guy from AP or a secretary who can’t manage simple task of writing a document to a flash drive. Our clients are people who make money, they do pay our bills. I am coding a software that automates report generation – well guess what – people who use my software make money for their companies. If you are coding an accounting software – accountants are making money. We, on the other hand cost money. We want the best hardware and software available. We want newest and best gadgets out there, we want free coffee and shorter working hours. I know, I get it, I am the same way. But what gets me is posts like this one.

I mean come on, just treat people with respect. Get back to them quickly, speak their language, don’t act all high and mighty in front of the users, and what’s more important to me personally – users pay your bills – listen to them. Don’t tell them what they need, listen to what they are asking you for and make it better. That’s how you run an efficient IT department and maybe even make a friend or two who is not an IT person.

Would like to hear your opinion on this.

11. Content license from you 

11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Google a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Google to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services. 

11.2 You agree that this license includes a right for Google to make such Content available to other companies, organizations or individuals with whom Google has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services. 

11.3 You understand that Google, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit Google to take these actions. 

11.4 You confirm and warrant to Google that you have all the rights, power and authority necessary to grant the above license.

Now, that’s cold.  One would expect such things from Microsoft, but not from the company that claims “Do No Evil”.  While I can understand how a web site might claim that they own the content that you have generated on it via forums, blogs and so on, things like that from the browser seems to be a bit too extreme.  Many people will not be able to honestly accept such agreement – after all if you are at work, your employer probably has rights to all content generated by yourself that’s related to the employer’s business.  Same goes for universities and colleges – your research and your projects are part of Intellectual Property which most likely is property of the school.  This renders Chrome unusable for many people.  Not to mention that an open source browser that claims such rights sounds like a complete rip off.  Hoping that they will rethink the EULA in the future, after all, this just makes sense.  

BTW, posting this via Chrome.

Back when I was actively pursuing freelancing, I had some previous customers who would provide me with occasional contract, craiglist and couple of sites that put clients and coders together.  I even paid for membership at guru.com, which by the way was not a wise investment.  There are tons of sites that freelancers can go to get some work, but I can’t imagine that if you live in North America, you will make any kind of money from those.  Take Guru.com – today, flipping through roughly 10 pages of projects under “Programming” – not a single project where client is prepared to pay more then $500.00.  I am not a greedy guy, but if I have to choose to code something for less then $500 and go play ball hockey with my son, I choose ball hockey any day.

Maybe the fact that I am focused on desktop development rather then web coding is affecting my success with freelance projects, I guess that is a big part of it as the web seems to be hot and desktop is not.  Still, I know that there are people out there that needs a quality software developed, and I am their guy.